Policies and Quality Standards at MCS
Introduction
At MCS Consultancy and Training, we are committed to applying the highest standards of quality and compliance across all our services and training programs.
Our policies ensure an exceptional learning experience, protect client data, and guarantee adherence to local and international regulations in health and safety management.
1- Quality Policy
MCS is dedicated to delivering training and consultancy services aligned with global standards such as ISO and Ofqual, focusing on:
Maintaining accurate, up-to-date course content.
Engaging internationally certified trainers and subject-matter experts.
Regularly assessing client satisfaction and improving processes based on feedback.
2- Data Protection Policy
We strictly safeguard all personal and professional data shared with us in accordance with UAE Data Protection Laws and international standards such as GDPR.
All data is securely stored on encrypted systems.
No information is shared with third parties without prior consent.
3- Code of Conduct
Upholding professional ethics and corporate values.
Ensuring a safe, inclusive, and respectful learning environment for all participants.
Zero tolerance for discrimination, harassment, or misconduct during training programs.
4- Health & Safety Policy
Compliance with local and international health and safety guidelines in all workshops and training sessions.
Conducting risk assessments before any practical sessions.
Adhering to emergency response and first-aid protocols during events.
Adhering to emergency response and first-aid protocols during events.
5- Payment & Cancellation Policy
Enrollment is confirmed upon receipt of payment through official channels.
Refund requests must be submitted within a defined notice period (specified per program).
If MCS cancels a program, participants will receive a full refund or an option to reschedule.
6- Academic Integrity Policy
Plagiarism, cheating, or submitting non-original work is strictly prohibited.
All assignments and projects are checked for AI-generated content and plagiarism.
Breach of this policy may result in immediate termination of enrollment.
7- Continuous Improvement Policy
All policies are reviewed regularly to ensure compliance with the latest industry standards and legal requirements.
Client and partner feedback is actively encouraged to enhance service quality.
Breach of this policy may result in immediate termination of enrollment.
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